Friends & family Test

Would you recommend this service to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.

It was introduced in 2013 and asks patients whether they would recommend our services to your friends and family if they needed similar care or treatment. This means every patient is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.

For more information about the programme visit NHS England

Below are our latest results:

March 2025 – Family and Friends Results = 100% Very good or Good.

Comments:

  • My experience was very positive. The staff were excellent. Well done.

  • Delighted to take up the cancellation Thanks

  • Thank you

  • very nice staff and all has gone well

  • I rate the service from Probus as very good. All details where explained to me . From the doctor to receptionist every member of staff where more than helpfull.

  • A very good service

  • Overall the service was very good staff all very caring and attentive

  • Excellent service.

  • It very very good. Staff was lovely and put me at ease..

  • The experience I had was excellent. I was told

  • All staff very informative and professional. Thank you

  • Excellent

  • Thank you.

  • The Nurses were caring and surgeon was excellent couldn't ask for anything better

  • The service was exceptional. From reception to completion, I was put at my ease and everything was explained simply, with the opportunity to ask questions if you needed to. Staff were friendly and welcoming, especially HCA. It was also very quick and efficient with the reassurance of being able to phone the centre if I had any concerns. Terrific service. Could not expect better if I went privately.

  • Excellent treatment and lovely staff.

  • I was extremely satisfied with my visit to Probus Medical Centre. I was seen at the time of my appointment. The surgical team advised me of the procedure for the op. I was also advised of the alternatives to local anaesthetic. I left feeling that I was going to be in good hands. Thank You Probus.

  • Very good service thank you

  • The service at Probus Surgical Centre was very very good.

  • Staff & Specialist looked after me very well, reassuring me throughout, thank you.

  • Easy to find ,Lovely surgery

  • Great service. Everyone was extremely nice, polite.

  • Overall experience was very good. The staff were friendly and very helpful

  • Absolutely first class service Very friendly staff who explain everything in detail and put you at ease before, during and after your procedure

  • Everyone was so pleasant and helpful. This made my appointment easy thank you .

  • The service and treat were excellent. Thoroughly satisfied and grateful, thank you.

  • Very helpful and very polite staff, explained in words that I could understand.

  • Dear Probus everyone was, in my opinion, EXCELLENT much better than vey good - from dealing with the Probus Admin team and the medical team on the day, yesterday - I cannot thank them enough for how they were and of course the excellent Surgeon - only trouble is, as my husband said, I may now see what he truly looks like 😮 - hmm a bit too late for that after 40 years together 😂 - again a huge thank you 👍👍👍😊😊😊

  • The service was excellent and the staff were very friendly and helpful, thank you for looking after me.

  • Very, very good, well done team!

  • My experience was very good,staff were polite n friendly.the surgeon explained everything to me really well.

  • Excellent service, friendly supportive staff.

  • A friendly and efficient service from the Consultant. Thankyou.

  • Made to feel comfortable all the time. 😁

  • Hi it was very quick and nice people

  • My treatment was excellent the staff could not have been more helpful, absolutely perfect.

  • My recent visit for cataract removal I’d rate as very good. The surgeon, and all the staff were kind and efficient. I’m very grateful for their skilll and efforts.

  • Good service, reception was a bit slow.

  • Very good service from both doctors and nurses. Nurses were kind, friendly and put one at ease. I am very grateful for the support I received. Thank you.

  • Your service was excellent! Absolutely no complaints. The staff were all very kind and helpful

  • Excellent service. Efficient and kind.

  • The whole experience was friendly and efficient. From receptionist, nurses and consultant, was an excellent example of how the NHS should be run

  • Very good and efficient thank you.

  • Very happy with the whole procedure. Thank you

  • They looked after me very well and was a breeze

  • I was kept informed every step of the way, staff and surgeon were very caring

  • I found your service wonderful, staff were really nice and caring. The surgeon was very reassuring and kid. Definitely you give you an A +++++

  • Yes all very good thank my eye is fine today no problem great

  • Excellent service very good experience and look forward to my treatment thank you

  • Very good but no clear vision yet . I am assuming that it will take longer

  • Excellent service and lovely staff couldn't ask for anything better

  • This was my 2nd appt to see surgeon & I was delighted again. The receptionist @ the surgical centre is delightful & I knew her parents years ago. The centre is clean & tidy. Very satisfied all round.

  • Efficient service

  • surgeon explained the operation procedure and answered all my questions.

  • WAS VERY WELL LOOKED AFTER .VERY FRIENDLY WITH GOOD ADVICE FOR THE AFTER CARE

  • Very grateful for the opportunity to have the appointment as I was in so much pain. Thank you. When I left I'd had some treatment to 'tide me over' and the knowledge that the Consultant knew exactly my situation so would be aware when creating his operating lists. The whole experience a miracle for which my husband and I are so grateful. Thank you!

  • Staff pleasant and professional, excellent surgical centre

  • My experience of the probus surgerical team has been amazing. Everything went smoothly, have been given plenty of information and support post operation. Cannot praise the team enough. Excellent all round

  • surgeon is an excellent surgeon, very sympathetic, and makes anxious patients at ease. The Nursing Team are superb, very caring, listens to patients, takes care of patients' needs. Thank you to all the Staff at Probus - you are all very much appreciated.

  • Eye op yesterday went well. The staff were lovely. It was busy so lots of waiting time. We were there for over 2 hrs. surgeon was very nice

  • Cheerful and helpful staff. Thank you very much.

  • Prompt reception and extremely polite and informative representatives of the practice. A far cry from my own local GP practice.

  • My experience was excellent and all staff are lovely. I was very anxious but staff were so good at calming me and made suggestions for my next visit to reduce anxiety. Thank you so much.

  • Felt more at ease than 1st eye as knew what to expect. Superb service.

  • would like to thank everyone and send kind regards to HCA (nurse who did pre-op).

  • I was 100%"happy with the care and treatment I received at my cataract operation on Friday 14th March.

  • Surgeon and his team were excellent

  • The young lady that looked after me was very kind and caring and helpful, the surgeon was very matter of fact implying I was over weight and they couldn’t do surgery until I lost weight as I am fully aware of this I eat very very little food and of course can’t walk so what does he suggest I do a reply would be very helpful.And as for the aneurysm in my brain it is not being monitored..

  • Hello, Thank you for giving me the opportunity to give my comments on my recent visit to the Probus Surgical Centre. I received great care and attention, with patience and interest from all members of staff , and the outcome of my procedures is all looking good, thank you all once again.

  • My overall experience was very good. Everyone was extremely polite & helpful.

  • Very, very good

  • Very efficient service could not be faulted.

  • My experience at Probus Health Centre was excellent-

  • All the staff were very nice, helped me feel at ease , thank you

  • Very very good. Helpful, kind, efficient, friendly nurses and incredibly thoughtful surgeon. Wouldn’t have changed anything. Thank you

  • The service was very good. All the staff were respectful and welcoming. The surgeon was very competent. He did unsettle me with the pronounment that it might be more difficult than expected and asked if I still wanted to go ahead. I said that I did and the outcome was successful. Thank you for the first stage of the journey on improving my sight. I am very grateful.

  • Excellent 100%.

  • Excellent! All the lovely staff looked after me and understood my anxiety The op was so quick and I am recovering well a big thank you to you all

  • Superb brilliant team. Thank you.

  • surgeon was excellent.Caring empathetic and a credit to his profession

  • My experience was very good.

  • Made me welcome and at ease strait away hardly any waiting and everything explained well through out my visit. The only down side in my case I didn’t realise and wasn’t thinking that as it was a sunny day I was blinded by the extra light I was seeing and struggled a little. It would have been nice as it was my first time to be warned of this. Next time I will know. Many thank

  • Highly efficient service, friendly staff and overall very pleased with my visit. Thanks to surgeon & his team.

  • Everyone was very helpful

  • Friendly, informative and relaxed experience. Special mention to HCA, a diamond

  • The service was excellent. Good, friendly , informative staff. I feel very assured having my procedure with you.

  • Fantastic friendly efficient service. Would recommend to anybody.

  • Service was excellent definitely an A

  • Excellent

  • Very vvvv good from start to finish thank you

  • Excellent service - superb personnel - made me feel very comfortable - surgeon and the "Cataract team" were second to none. - please pass on.

  • The service was very good

  • It was excellent. All staff very kind and helpful. My vision is significantly improved. Thank you all.

  • I would just like to say a big 'thank you' to surgoen and his amazing Cataract team of ladies who made me feel very comfortable yesterday and how proud you must be with Probus Surgical Centre.

  • The procedure was amazing and the nurses and staff excellent

  • My recent appointment was a) very good, many thanks.

  • The service was very good. I didn’t have to wait and the information I was given was very informative. Thank you

  • Everything went very smooth,it was explained and carried out as such with full instructions in aftercare. Can't fault it.

  • Very good service. All staff friendly, helpful and fully explained everything

  • Excellent. Very friendly and supportive staff. Excellent surgeon - surgeon. Thanks to everyone.

  • Staff were amazing and very good service, thanks

  • kind and helpful

  • A swift and efficient service, very refreshing. Thank you.

  • Excellent

  • Excellent service and experience on my visit and am eagerly waiting for my next appointment

  • My experience at Probus was excellent. I was put at ease from the very start. Amazing nursing staff thank you

  • Very good apart from being an hour behind my allotted time. Thank you very much. 👍🏻

  • a) Very good. All the staff were excellent and attentive and the procedure quick and painless. I can’t believe I can see so well already and look forward to getting the other eye done with you asap. Many thanks.

  • A. First class. Wonderful staff. Can't thank then enough.

  • Very good service - all okay to date thank you

  • A excellent service

  • A Wonderful service. Impact of my lens replacements has been life changing. Cannot thank you enough surgeon. Thanks also to HCA

  • All Amazing Super team Well done AMAZING Thanks very much x

  • Very good service and highly recommend

  • Excellent service

  • A very good, very professional & friendly, seen very quickly once I arrived, everything explained clearly, now awaiting planned operation

  • Very pleased with the service, very grateful for having such a wonderful unit close by

  • Answer: a) From start to finish my experience at Probus was faultless. I felt completely confident in everyone involved before, during and after the procedure. Many thanks.

  • Experience very good. Surgeon and staff very professional.

  • Very good experience felt at ease and looked after 10/10 🤙🤙🤙

  • Yes everything was perfect when I came to the Probus Surgical centre,very nice people thank you

  • Excellent , thanks

  • Thank you, a very good service

  • I’d like to thank the team who carried out my second cataract op, they were very professional and caring towards me, a huge thanks to surgeon for his skills and kindness!