Friends & family Test

Would you recommend this service to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.

It was introduced in 2013 and asks patients whether they would recommend our services to your friends and family if they needed similar care or treatment. This means every patient is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements.

For more information about the programme visit NHS England

Below are our latest results:

July 2025 – Family and Friends Results = 100% Very good or Good.

Comments:

  • Thank you

  • great service throughout process and procedure. Thank you so much.

  • Excellent throughout. Highly professional answered all my queries and my initial recovery and outcome is good

  • excellent.

  • wonderful staff and was made very relaxed and comfortable thankyou

  • Very impressed with service and great people. Very efficient. Thank you🌞

  • I was a little anxious about the eye procedure. However all the staff who dealt with me were professional, friendly, helpful & efficient. Everything was clearly explained, I was put completely at ease and felt safe. Probus surgical hun was easy to get to, and everything inside was spotlessly clean. Thank you.

  • excellent - thank you all very much

  •  Excellent very perlite keep doing what you do very gentle

  • I was very happy with how my visit to Probus Surgical Centre went. All staff were friendly and professional and I would recommend them to anyone with the same condition as me.

  • Excellent staff, really friendly and approachable, very knowledgeable and efficient

  • excellent service by all involved, would recommend to everyone. Thank you

  • The service i received yesterday was exemplary. I was treated with dignity. Every step was explained and gone through again before it was carried out. I can't think of anything else that would improve the service.

  • All staff were kind and patient.

  • My experience of the minor surgery at Probus Surgical Centre was very good and the surgeon and her team were very communicative and professional.

  • was so impressed with the treatment I received. The nurses and doctor were exceptional, extremely kind and professional. Thank you all .

  • LOVELY HELPFUL STAFF AND REASSURANCE GIVEN. THANKS FOR A GOOD EXPERIENCE.

  • Lovely friendly staff, I was looked after very well.

  • staff made you well at ease

  • Everyone from collecting me to the op to leaving . Very well looked after . Highly recommend if anyone needs to have anything done .

  • I’d have to say very good, all staff very welcome and the surgeon reassured all questions when asked, likewise the attending nurses. See you in 10 weeks for cataract replacement on my other eye. Thank you.

  • brilliant fandabidosi

  • I was nervous when I arrived but everyone of the staff made me feel relaxed and in capable hands. I did not feel rushed. The building was not clinical and gave out a warm atmosphere unlike large hospitals. I am due to have my next cataract remove and would definately use this clinic again

  • My experience at probus was very good could not fault it Thankyou

  • The service was excellent. Friendly, efficient without being rushed, helpful and professional. Everything you want it to be. Thank you.

  • treatment was wonderful

  • My experience was very good indeed. I particularly appreciated the kindness and friendliness of the staff, the see-and-treat approach, and being able to use my iPad perfectly comfortably within 48 hours of the operation. I was also grateful for the detailed instructions and advice for post-op care.

  • Very good performance by the team, thank you.

  • Everyone was very helpful and extremely caring

  • I am very happy with the care and a

  • All staff friendly, welcoming and informative. Pleasant environment, quick efficient clinic with highly skilled practitioners and surgeon is a fabulous surgeon. Highly recommend this service but shame about waiting time - not the clinic's fault!

  • whole experience was efficient from arrival, assessment, procedure & recovery/discharge. All staff were friendly & reassuring and appropriate after care advice was given.

  • Very good, in fact excellent.

  • My experience of your service was very good. Despite having many patients, I felt that everyone was treated individually and with dignity. I was particularly impressed with how the person with dementia was dealt, with kindness and patience. It was surprisingly enjoyable for such a procedure and the outcome thus far is excellent.

  • The care received on Tuesday was very good. Very professional. Much appreciated.

  • staff were excellent , helpful & very friendly. Straight away put my mind at rest . Explained exactly what was going to happen. 10 out of 10 😎

  • Excellent and friendly medical staff. Thank you.

  • Staff were fantastic.

  • Prompt, courteous and efficient.

  • all the medical staff were very efficient, kind, helpful and reassuring. The consultant made me feel in totally safe hands with his incredible skill and knowledge. Having had a totally positive experience, I feel very happy to be returning for the second eye in September. Many thanks.

  • excellent staff

  • Excellent service and medical care.My eye is recovering very well,thank you to all the team

  • Will recommend you to others.

  • everyone were marvellous! Just a little confusion over which building to attend. I was slightly late for my appointment because I was waiting in the lower building for the reception to open. Thankfully, the pharmacist told me where to go

  • Thank you staff very helpful , surgeon answered all my questions. All in all extremely satisfied. Thank you.

  • Very good service. Very well organised and really ‘nice’ people.

  • I received first class, professional service at Probus Surgical Centre. In addition, the staff were so friendly and chatty, I felt completely relaxed and comfortable. I wouldn't hesitate to recommend their service to anyone

  • The service was very good as always, all the staff were excellent and really put me at ease by explaining every step of the procedure I can't fault them in any way.Thank you all.

  •  All the staff were brilliant a great experience , was all  well explained

  • This was my second visit and all staff are amazing . surgeon is so wonderful in his field. The highest marks to everyone thankyou

  • Very well organised and excellent service on both occasions of cataract surgery. 10/10 Thanks

  • My experience was A plus !!! The whole clinic is slick efficient and well run. All Staff are lovely caring and very friendly putting everyone at ease . Thank you all so much. Today I am resting .My  eye is still blurry and very light sensitive . I am 100% happy it will all settle down as you provided excellent after care instructions and information which fully explains these things are very normal. Thank you again. I will be back for the other eye as soon as you send for me x

  • Outstanding care amazed how quickly it was done. Thank you to all involved. Dr George amazing and caring.

  • a very very good Such good treatment, everyone so helpful, I actually had a fun afternoon

  • 👍

  • I was 100% happy with all aspects of my treatment from the initial assessment the precare, the actual procedure and the aftercare, Everyone was considerate, helpful and caring not only to me but also to the other patients in the room before and after their procedures .

  • Very good!! The experience was painless and the nurses and surgeon very friendly . Thank you.

  • Excellent. Could not ask for better. Thank you all very much.

  • I cannot fault the surgery. Everyone is friendly and helpful and I was seen in good time.

  • It was very good. The staff were all very nice and helpful, answering any questions and explaining everything clearly. It felt like a well oiled machine. My neighbour went to a different centre in Cornwall for her cataract surgery and she had to attend at 1pm and wait until her turn came at 5pm. Probus's appointment system is much better. My optician spoke highly of surgeon when l told her who my surgeon was. Thank you

  • My visit to Probus was excellent

  • The service I received on 30.7.25 was excellent every member of the team i met was helpful informative friendly and professional. It all felt very personalized and calm. Clean,airy, pleasant environment. Thankyou

  • friendly and professional. Thanks.

  • Thankyou so very much everyone was so pleasant and friendly they just made you feel right at home .the operation was a success and I am so grateful thankyou once again

  • Excellent treatment. Very friendly and reassuring staff. Highly recommend

  • very friendly and helpful staff , got seen straight away , doctor and nurse very helpful and extremely professional , would recommend Probus surgery , absolutely amazing.

  • Found all very friendly and helpful . The surgeon was wonderful thank you all 🤣🤣

  • The treatment I received was the best I could Hope for All the staff are really helpful and friendly from start to finish providing a stress free and relaxing experience Thank you

  • A really very good service- lovely, caring nursing staff and an extremely charming and informative surgeon, surgeon who took his time with you: we both felt most at ease.  We really could not fault the medical side at all. The only downside was that the appointment ran 40 mins late due to an IT glitch  and we think that should have been announced by a staff member. People are less likely to become irritated if they know what the issue is.

  • Kind and friendly people. Thank you.all.

  • The whole experience was Very Good . Very professional caring team of staff, thank you all very much .

  • Was made to feel relaxed and comfortable on entering the surgery. Operation was carried out by excellent surgeon and first class friendly staff from start to finish.

  • excellent in all areas

  • Very organised, procedure went well , lovely staff and feeling good today

  • Thank you to everyone!

  • very professional and was well looked after.

  • My experience was excellent or very good. Staff were very helpful and supportive on reception. The building and facilities were clean and modern. My procedure went v v well. The surgeon explained everything and was very professional and caring. Her two nurses were also caring, helpful and supportive. My experience was excellent.

  • all staff were excellent and kept me informed at what was going to happen

  • All went smoothly and efficient/informative staff

  • I was seen promptly when I arrived, the operation was done quickly and on time. The staff advised me what was happening throughout and I was discharged with the information I needed. I received the follow up phone call the following day as promised.

  • Very good service and treatment

  • The whole procedure was 10 out of 10.  Staff we fully informed and supported thebprocess

  • the staff were so kind to me and the surgeon did amazingly well Thank you to everyone

  • Excellent service from beginning to end. Friendly , professional staff explained every step of the procedure.  Absolutely no qualms about my next visit. Thank you everyone.

  • I was very pleased with my treatment at Probus

  • It was excellent. The receptionist was really thoughtful and kind. I was running late due to traffic and called ahead. I was reassured and came in. The consultant was fantastic and squeezed me in between other appointments. It couldn’t have been better. Thank you.

  • Excellent team work. Professional, reassuring, friendly. Couldn’t have been bettered.

  • No concerns whatsoever.

  • Absolutely fantastic thank you!

  • I was very impressed, I had my surgery with no problems.  Staff was brilliant

  • all very good - many thanks!

  • All staff were extremely helpful, kind & thoughtful. Everything was explained to me in detail about the procedure & what I may, or may not, expect afterwards. Excellent place.

  • Thank you.

  • The service is good from start to finish. No complaints at all

  • Overall experience was 10 out of 10 excellant

  • Thanks to the staff at Probus, all very professional during my visit for a cataract operation

  • My experience once again was excellent. All staff are very welcoming and reassuring. Highly rate Probus.

  • 100% happy with the experience. Professional, friendly, and efficient staff made the dread I was feeling about the procedure evaporate. Overall it was a good experience.

  • Treatment was excellent

  • My experience at Probus surgery on Monday 7th July was excellent in all aspects. I appreciated surgeon patience and understanding when I had an inconvenient coughing fit and also the theatre nurses. Many thanks.

  • Thank you all so much for the way you took care of me at my recent visit to your surgery. Everything really couldn’t have been handled better and I am delighted with the way things have turned out thus far. I had my first shower this morning and removed the pressure pad to reveal the water proof padding which shows minimal amount of blood and no bruising whatsoever. Thank you so much to my surgeon for a wonderful job. Kind regards,

  • The PSC hernia repair service was excellent in all aspects. As a healthcare professional I know a great service when I see one. surgeon, his surgical team, the reception nurses and admin staff worked as a fine team on my behalf.  Thank-you for caring for your patients so well!

  • Was nervous but put at ease by the friendly staff who explained the procedure overall a good experience

  • Thank you so much. Fabulous treatment and lovely people

  • I received excellent service at Probus Surgical Centre. All of the staff were pleasant and helpful and the procedure itself was carried out professionally and efficiently.

  • Excellent experience and great team with special thanks to surgeons and nurses, great after service and custard creams , thank you so much

  • The service was excellent from start to finish.

  • My Cataract procedure was skillfully and painlessly done. I was well looked after and cared for throughout. Thank you.

  • The service at Probus surgical centre was excellent

  • Excellent service from all the staff and facilities  Thank You .

  • First rate experience.Everyone was pleasant, efficient and helpful. Op was surprisingly painfree. If only everything in theNHS worked like this!!

  • This establishment has performed the work that at present I feel very satisfied with thank you! The waiting areas were ideal on such an uncomfortable day! The updated information was well managed. The info about after care was very useful.i look forward to sharing the success of the operation with better vision thank you.

  • Very happy how everyone was so welcoming which made me feel very relaxed they were all very professional, not worried about my next APPOINTMENT,

  • Excellent -very professional and lovely people. A pleasure to be operated on!!!

  • Wonderful experience...put at ease and reassured by all of the team that I came In contact with.All were informative both before and after. I shall feel much more confident I believe, on my attendance for the op on my left eye.

  • It was excellent, a scary procedure could not have been better, everyone was perfect

  • A EXCELLENT SERVICE

  • I'm very happy with my treatment at Probus surgical centre

  • My experience was excellent and I thank you for the way I was dealt with many thanks

  • An amazing day with you guys surgeon was a very nice and welcoming the staff were so kind and reassuring top marks for the treatment a great big THANKS to you all

  • Absolutely brilliant!! surgeon, a lady, nurse I think, both extremely pleasant, and the young lady escorting me to/from the op. Think HCA was her name, with a great sense of humour. All in all, a wonderful team, can't praise them enough, I almost wish I had more eyes for them to work on!!

  • I would highly recommend probus clinic, it’s clean a very warm welcome from the receptionist and nurses and surgical staff are first class, everything is explained to you simply so you can understand what is going on, I wouldn’t hesitate in recommending

  • From admission to discharge I was treated with kindness, courtesy and respect. Huge thanks to Surgeon and his surgical team for their outstanding  expertise and care. The coffee in the waiting area was a delicious bonus!

  • Excellent service and very friendly

  • I was seen very quickly and got plenty of information before and after my appointment.

  • Very impressed with service

  • A very friendly and professional service was provided.

  • I was seen promptly and very politely throughout. The next steps were clearly explained and I look forward to receiving the confirmed operation date soon. Everyone I met from reception, consultant and theatre nurse were excellent.

  • Excellent

  • Very good service, everyone pleasant and polite. Nice atmosphere.

  • The care I received at Probus surgical clinic was very good

  • first time here first me and everyone I met was really helpful

  • Appointment was promptly on time and very professional.

  • The whole team where kind and very helpful Thanks

  • awaiting confirmation off date and time for operation.

  • Your staff are so helpful and considerate.

  • Great.service lovely team

  • Overall the experience was very good the only small glitch was the receptionist could of mentioned that patients need to to record height,weight & BP before the appointment time in the short time I was there three patients had to go back to do this it would have saved 10min throughout a day this would be lot more time save

  • Everyone was very professional and friendly. I felt completely engaged with, listened to thoroughly informed as the appointment progressed. Thank you

  • My experience was a) very good.

  •  Parking was easy. Reception efficient and friendly. My nurse was kind and made me feel special. My doctor listened to my concerns and has gone out of his way to treat me. If I were the king I could not expect better treatment. Thank you all at Probus

  • Very good thankyou

  • Very successful appointment

  • Staff were very professional and friendly. I was looking after extremely well.

  • Very good. Friendly staff and medics. Immaculately clean. Free parking. Excellent.

  • I got seen quickly and a plan was put in place very quick.

  • very friendly and professional as well . Thank you

  • I found my experience very good at the surgical centre I would give it an. A

  • Everyone in any position was very professional, friendly and helpful. THANK you

  • 10 out of 10

  • Appointment was immediately,  on arrival at the surgery. The nurse and surgeon were very welcoming. It was quickly relayed to myself with my complex needs that the hernia operation under local aesthetic would be possible. I was soon on my way having been satisfied with all I was told and reassured about.

  • Very useful

  • Reception was welcoming and helpful. With very little wait we were taken to the surgeon who was very clear in his explanation. The nurse who then explained everything regarding admission and post-op care was again clear and very professional.

  • Perfection everywhere, thank you very much. It is very much appreciated

  • Staff friendly, very clean environment. Made to feel at ease.

  • My experience in attending Probus surgery was very good everyone i dealt with me were very friendly and sorted out everything with me in a professional way excellent service

  • Very good. Great staff and very helpful

  • Excellent service, very professional and polite

  • Experience excellent, as have been my 2 previous appointments... Friendly staff , professionally carried out I would highly recommend treatment /surgery at this clinic...

  • Great fast service

  • Excellant

  • I can't really say as I was only in my appointment for bout minute or two, as I'd had a stroke bout 3/4 weeks ago , but was told i would be coming back in bout a year . I however found all the staff were very friendly & helpful and put you at ease. 5**** A1 service.

  • Thank you for your text. I was very pleased with my visit to Probus Surgical Centre yesterday. Everyone was very friendly and helpful. I am very happy that my operation will be done at Probus. Many thanks for your help.

  • The service I received was excellent.